Refund & Return Policy

At SnapBaskett.online, we value our customers and want to ensure that your shopping journey is smooth, reliable, and enjoyable. While we take great care to deliver only the best products, we understand that sometimes you may need to return or exchange an item. This Refund & Return Policy is designed to explain the conditions, procedures, and timelines for returns, refunds, and exchanges of purchases made through our website. By placing an order, you agree to the terms outlined below.

1. General Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, labels, manuals, warranty cards, and accessories must be included.
  • Returns must be requested within 14 days of receiving your order.
  • Proof of purchase (invoice, order confirmation, or receipt) must be provided.

Please note: Some categories are non-returnable due to hygiene, safety, or customization reasons. These include but are not limited to:

  • Personal care and hygiene products (cosmetics, skincare, grooming kits, etc.)
  • Intimate clothing such as undergarments, lingerie, and swimwear
  • Perishable or consumable goods (food, beverages, flowers, etc.)
  • Customized or personalized items
  • Gift cards, digital products, and downloadable content

2. Steps to Initiate a Return

If you wish to return a product, kindly follow this process:

  1. Contact Customer Support: Send an email to support@snapbaskett.online within 14 days of receiving the order. Include your order number, details of the product, and reason for return.
  2. Approval & Return Instructions: Once your request is reviewed, our team will share return instructions and the return address. Please wait for confirmation before shipping the item back.
  3. Shipping Back the Item: Pack the item securely in its original packaging. Unless the return is due to a defective, damaged, or incorrect product, the customer is responsible for return shipping costs.
  4. Inspection: Once the item is received, our quality team will inspect it to confirm eligibility.
  5. Refund or Exchange: If approved, your refund, exchange, or store credit will be processed within the defined timelines.

3. Refunds

Refunds are processed through the original payment method used at checkout. Depending on your payment provider, timelines may vary:

  • Credit/Debit Cards: 5–10 business days
  • UPI/Wallets/Net Banking: 3–7 business days
  • PayPal/International Transactions: 7–14 business days

Important points:

  • Shipping charges, handling fees, or cash-on-delivery charges (if applicable) are non-refundable.
  • Refunds are subject to successful inspection of the returned item.
  • If an order was partially paid with discounts, coupons, or store credits, only the actual amount paid will be refunded.

4. Exchanges

We allow exchanges for eligible items if you need a different size, color, or product variation. To request an exchange:

  • Specify your preference when submitting your return request.
  • Exchanges are subject to availability of stock.
  • If the replacement item is unavailable, you may opt for a refund or store credit.
  • Exchange shipping fees may apply depending on the reason for return.

5. Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.

Steps to resolve such cases:

  1. Contact us at support@snapbaskett.online immediately with your order number.
  2. Share clear photos or videos of the issue (defect, damage, or incorrect item).
  3. Once verified, we will arrange a free replacement, exchange, or full refund.

6. Order Cancellations

  • Orders can be canceled only within 12 hours of placing the order, provided the order has not been shipped.
  • Once shipped, cancellations are not possible, but you may initiate a return after delivery.
  • If a cancellation request is accepted before shipping, the full order amount will be refunded.

7. Store Credits

Instead of a refund, you may choose to receive store credits which can be used for future purchases at SnapBaskett.online.

  • Store credits are valid for 6 months from the date of issue.
  • They cannot be transferred, exchanged for cash, or extended beyond their validity period.

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
  • For other reasons (change of mind, size/color preference, etc.), the customer bears the return shipping charges.
  • We strongly recommend using a trackable courier service and keeping proof of postage. SnapBaskett.online is not responsible for lost or damaged returns during transit.

9. Non-Refundable Situations

Refunds will not be approved in the following cases:

  • Returned product is used, worn, washed, or altered.
  • Return request made after the 14-day window.
  • Items purchased under “Clearance Sale,” “Final Sale,” or “Non-Returnable” tag.
  • Missing parts, packaging, or promotional items included with the purchase.
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